Resume
Work & Experience
Books Read 2020
Credits Taken
Marketing Certifications
Blog Posts
Summary
Inquisitive and intuitive Undergraduate student eager to apply extensive knowledge of Emotional Intelligence, Marketing Psychology, and Business Planning/Philosophy to achieve company goals. Interested in Jobs related to Marketing, Organizational Psychology, and Copy/Content Writing. Dedicated to constant learning and education in the marketing industry.
Professional Skills
Content Marketing
2 Years of Content Marketing and blog writing experience, freelance and contract work.
Business Planning/Consulting
1 Year of small business consulting practice.
Sales
1 Year of Professional Sales experience.
Emotional Intelligence
2 Years of emotional intelligence focused study and psychological application.
Education
Fiorello H. Laguardia High School
Manhattan, New York
2014-2018
Graduated with 3.7 GPA.
Advanced State Regents Diploma.
State recognition in Music.
Stony Brook University
Stony Brook, New York
2018-2021
Business Major with Concentration in Marketing.
Philosophy Minor.
Employment History
Sales Associate-Bob’s Furniture
Queens, New York
June 2019-August 2019
Worked as a Sales Associate at Bob’s Discount Furniture. Learned basic sales techniques such as building rapport, showing products, and closing sales. Developed skills in sales processes and sales psychology.
Online Customer Service Representative-Helplama
New York, New York
January 2019-April 2019
Worked online chat services for customer service inquiries.
– Responded to customer requests for products, services, and company information.
– Resolved Sales/inventor issues over the phone with dozens of customers daily.
– Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Piano Practice Partner-CPSM at Queens College
Queens, New York
June 2015-June 2016
– Conducted individual piano lessons for children lasting from 30 to 60 minutes each.
– Arranged lessons to accommodate each student’s unique goals and interests.
– Established a strong music foundation with students by incorporating basic music theory into weekly lessons.
– Utilized various teaching aids to minimize learning gaps and effectively instruct and motivate students.
Office Assistant-The Law Offices of Albert Wai Kit Chan
Whitestone, New York
September 2009-June 2012
– Restocked office supplies and retrieved files for staff.
– Worked closely with Receptionists to reorganize office supplies and increase productivity.
– Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
– Completed clerical tasks such as filing, copying and distributing mail.
– Produced high-quality documents, spreadsheets, and presentations for internal and customer-facing needs using Microsoft PowerPoint and Microsoft Excel.
Certifications
Fundamentals of Digital Marketing-Google Digital Garage
April 2020
40 Hour certification on the basics of Digital Marketing and Website Design.
Hubspot Content Marketing Certification-Hubspot Academy
May 2020
12 Hour in-depth certification course and exam on the ins and outs of Content Marketing.
Hubspot Inbound Marketing Certification-Hubspot Academy
April 2020
10 Hour certification course on inbound marketing essentials.
Languages
English
Native
Native English Speaker
Born in Queens, New York
Chinese-Cantonese
Speaking Level
Over a decade of Cantonese speaking experience